Ethical principles
Our goals are to reach the best results and to promote the progress of the medical science, always with the wellbeing and patient satisfaction in the first place. People’s requirements are our main objective.
Quality policy
We are a high quality medical centre which assembles consulting services, research, teaching and social work. We are compromise to offer to our patient a comprehensive assistance with the most advanced techniques and treatments in a friendly and humane atmosphere.
For this purpose we have constituted the following fundamental quality principles to be assumed and respected by our staff:
- The continuous innovation in diagnosis and treatment techniques.
- The improvement of the success rate with the less economical effort for the patient and at the same time optimal for the organization.
- The primacy to respect the patient’s freedom of choice as ethical criteria.
- Offering the best service by unifying our quality criteria.
- A personalized attention and procedures for a correct diagnosis and treatment of patients.
- Private and confidential treatment of the personal data.
- The use of the system to obtain an optimal organization and control of our company, reaching efficiency in the accomplishment of every task and clearly assigning every function and responsibility.
- An increase of training and motivation of our staff, which will be to the advantage and satisfaction of the patient.
Mission of the Group
We would like to be a model of a medical institution, ruled by strong ethical principles and addressed to achieve excellent results with a clear commitment of a corporative social responsibility towards our patients, our members and our society.
Vision of the Group
An excellent organization targeted to our patients that has a continuous progress along with a strong position and a continuous growth, developing an interaction space that brings social, personal and labour wellbeing to everyone involved in it.
Values of the Group
- Highly qualified personnel, being expert who know by first hand knowledge the needs in genetic and molecular biology, that singles out an investigation vocation, the result of which is our active presence in high impact specialize publications and continuous training activities.
- Experience in the techniques we offer.
- Customer service orientated: aim to our technique users easily reachable when needed and efficiency in the sending results to them.
- Easy orientation: focus on useful techniques for the prescribing doctor and their patients.
- Cutting edge technology, in laboratories as well a computerization.
- Highly personalize customer care to health centres as well as individuals.
- Innovation, imagination and creativity.